When this year started, the world could never have envisaged that 2020 would be a year like no other. Everyone was forced into a remarkable shift in the way that people all over the globe went about their daily lives. With lockdown regulations, the PSSA’s interactions with everyone were disrupted. Business and people responded by going on with their daily lives using online technology for almost everything. Schools and universities implemented e-learning platforms; workforce migrated to work-from-home in those sectors where this was possible. E-commerce boomed and commercial shopping centres saw a dramatic decline in people visiting these facilities. Digitisation, long being talked about, was accelerated due to COVID-19.